Cancellation and Refund Policy

Last updated: May 03, 2023

Thank you for subscribing to a service on Vtupress.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Free Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Bikendi, Shop 1, Banjos Compound, Ibido – Omu -Ijebu.
  • Goods refer to the items offered for sale on the Service in replica to subscribing to a plan, paying for a service whether internal or external
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website,the Plugin itself or related products
  • Subscription refers to the service opted for
  • Subscriber refers to the buyer, client, customer
  • Website refers to Vtupress, accessible from https://vtupress.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order with reasons of cancellation (might not be needed in some cases).

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which you sent the refund request. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

vtupress billing management

Conditions for Refunds

Subscriptions

We make no refund for any initiated plan on vtupress. Once a subscription plan is placed and running they can’t be cancelled except a new plan invoice is initiated which is to be paid the exact amount of that new plan initiated disregarding the status of previous plan.

Providers Service Indexing [[API]]

In some cases when the providers api needed to integrate with is not listed on vtupress, users are charged some amount to get that providers api indexed.

  1. If for some reasons the api is indexed but couldn’t work as a result of poor or not working api system for that providers then no refund would be made in such condition ( this decision can be altered by any vtupress agent or person in charge of this service to make partial or full refund ).
  2. If the API indexing is initiated, no cancellation can be made and/or even if the susbcriber of such service decides the work to be halted then no refund shall be pulled out from the companies account.
  3. If vtupress fails to index the site after 5Days maximum (72hrs – minimum indexing time) then a refund can be requested which will be paid in full

Extension Of Website Integration Capacity For License/Account

Once a payment is made for this service, no refund can be made.

We reserve the right to refuse returns of any user that does not meet the above return conditions in our sole discretion.

Making A Cancellation

You are responsible for the cost and risk of losing current feature, service hoped for or currently enjoying once a service is cancelled . You should make cancellation request to

Tickets

We cannot be held responsible for service loss, data loss or any form of odd which might occur after a service cancellation is being made.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: